Most orders are fulfilled within 2-10 weeks of the order being placed online. These processing times can be subject to a longer delay around holidays or special release dates due to volume. Please allow ample time for fulfillment in those circumstances.
PLEASE NOTE: In order to avoid higher shipping fees, multiple unit orders will not ship until all items are available in stock.
You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number. Tracking numbers can take up to 72 hours to update to its next scan location and not all shipping methods have step by step tracking.
Transit time will vary depending on your location and selected delivery method, however typical domestic delivery can take up to 7-10 days and standard international delivery can take anywhere from 2-10 weeks.
PLEASE NOTE: Fulfillment and shipping has been affected by COVID-19. Orders may take longer than usual due to delays related to the ongoing pandemic.
Returns & exchanges are accepted within 30 days of order arrival to customer. Shipping fees are not covered for merchandise without damage or shipped incorrectly. Items must be unused and in their original packaging to be eligible for a return. Music, media and accessories must be unopened, unused, and in condition as received. If 30 days has passed since your item has been received, unfortunately, we cannot offer you a return or exchange, regardless of circumstances.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Please return items to us using a mail service that provides tracking or insurance. We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once your return/exchange has reached our office please allow up to 30 days for it to be processed. Funds can only be refunded to the method of payment used for the original purchase. A representative will be in contact with you (via the email address used to place your order) to provide further details.
Unfortunately, we do not accept exchanges. If you would prefer another item, please return the unwanted merch for a refund and place a new order online via our website.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Please reach out to us at email@example.com with any questions related to your purchase that are not answered by the above policies and information. Make sure to include your name, email address used for purchase, and order confirmation number when emailing us for support so we can locate your order quickly and assist you in a timely manner.
The Webstore, including, without limitation, all trademarks, logos, designs, music recordings, lyrics, audio and audio-visual clips ("Content") are owned and controlled by or licensed to 21:12 Entertainment, its affiliates and/or licensees. All rights in the Content are the sole and exclusive property of 21:12 Entertainment or such affiliates, licensors and/or licensees. Unless otherwise specified, this Webstore and Content are for your personal and non-commercial use only.
You may not, without 21:12 Entertainment’s express written agreement, use, transfer, copy or otherwise reproduce or modify any part of this Webstore, the Content or any source HTML code in any form or by any means (electronic, mechanical or otherwise) except for the sole purpose of using the Content as permitted.